Effective Date: 20.08.2024

V K R LUBRICANTS TRADING L.L.C. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, partners, and visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, communicate with us, or engage in business transactions. This information may include:

• Contact Information: Name, email address, phone number, and postal address.
• Business Information: Company name, job title, and industry details.
• Transaction Information: Details of your orders, payments, and service history.
• Technical Information: IP address, browser type, and other data collected through cookies and analytics tools.

2. How We Use Your Information

• The information we collect is used for:
• Providing and managing our products and services.
• Communicating with you regarding inquiries, orders, and updates.
• Improving our website, products, and customer service.
• Processing payments and managing accounts.
• Complying with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties that assist in operations such as payment processing, order fulfillment, and website hosting.
• Legal Compliance: Authorities if required by law, or in response to legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal information.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your information, please contact us at:

V K R LUBRICANTS TRADING L.L.C.

• Address: TP030204 Al Asalah Factory Warehouse, National Industry Park NIP, Dubai, United Arab Emirates 118283
• Telephone: +971559914789
• Email:info@vkrlubes.com